Information About Urthee

Urthee (“Service”) is provided by Urthee Ltd (“We”, “Our“,”Company”) – a company registered in England and Wales with company number  13317974. 

Your privacy and anonymity are paramount to us. We advise you to read the information below carefully to ensure that you understand it. Your continued use of our platform will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

What is the purpose of this Privacy Policy?

Urthee has given you access to the Urthee platform. This privacy policy will explain how our company uses your personal data that we collect and process for the use of our service.

What type of information do we collect?

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

1. Information provided to us by users through survey responses, use of our platform and behavioural data via information you provide on the platform. The extent of the information collected is limited to what you choose to provide. All surveys are optional to complete and will require your consent before submitting your response data. You will be made fully aware of any behavioural data that is being processed and reserve the right to request this data at any time. 

 

1. Information that you provide to us. By signing up for Urthee’s services you will agree to share certain information with Urthee for the purposes of our service. This information includes, but is not limited to: name, email address, demographic data, and general consumer purchasing preferences or information. We will not process any special categories data unless agreed to or requested by you. 

 

1. Your anonymity is of utmost importance and analysis of personal information collected will not be tied to any one individual whereby your identity may be revealed. 
2. Information collected by us through the use of our survey, platform and services. Any special categories data collected via our surveys will require your consent. Questions of this nature will not be mandatory to answer and completion of the survey will not be dependent on these questions. 

We may keep a record of any correspondence you have with us, either directly or through our service providers. For example; comments, ideas and/or feedback you provide to us regarding the platform through the support functionality or via feedback request may be held for service improvement purposes. This information may be linked to your profile where relevant to Urthee’s services.

 

How do we collect information and where is it stored? 

Through the use of our services to complete surveys, record your suggestions on the Urthee platform and through agreement to use social communication tools to the benefit of the Urthee community. Your personal information will be used for the specific reasons stated below only.

 

MIGHT WANT TO HAVE THIS LISTED FROM THE START? 

We use SurveyMonkey to create surveys and collect your answers. SurveyMonkey’s information systems and technical infrastructure are hosted within world-class, SOC 2-accredited data centers in the United States and Canada. SurveyMonkey’s operations span worldwide and as such are compliant with GDPR. 

 

How do we use your personal data?

 

We use your personal data to provide our services as agreed upon by you. We will perform analysis on the data provided to us and collected by us as listed above to produce anonymised reports via our platform and suggested improvements to ensure increased sustainability and to create a more sustainable earth. Your anonymity is of utmost importance to us. We can ensure that neither the raw data, nor the results we share with third parties will contain information that can be tied back to you. Should there be instances where data (or lack thereof) put your anonymity in question, analysis of this data will not be shown on the Urthee platform or via any reporting methods.  

 

We may aggregate anonymised data for statistical benchmarking purposes to enable comparisons across users and over time. 

 

Why do we collect personal data? 

We collect  Non-personal and Personal Information for the following purposes:

• ​To provide and operate our Services;
• To provide our Users with ongoing customer assistance;
• To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
• To comply with any applicable laws and regulations.

 

Who do you share my personal data with?

We may share your personal data with other companies in our group in the course of providing our service to you. We may also share information with third party providers whose tools we make use of for the operation of our platform. We may also share reports of anonymised, aggregated data with our third party business affiliates.

Our platform’s infrastructure is hosted via Amazon Web Services and delivery of communications and our surveys are managed via Courier. Our surveys are hosted and delivered via SurveyMonkey. Your personal data may not be used by any of our third parties and use of them is purely for delivery of our own services. 

 

Security

 

We have developed appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and protect your personal identity. All third party providers that Urthee makes use of to provide a service meet GDPR policies and adhere to strict security and privacy measures to protect your personal data in line with our privacy policy. 

How do you use Cookies?

We use cookies to collect and use personal information which help us provide you with a better and more tailored experience whilst using our platform. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice. 

How Long Will You Keep My Personal Data

 

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Should you be removed from the Urthee platform or the relationship with you and Urthee be terminated, your data will be stored up to 12 months and thereafter be deleted or anonymised. No personal data will be retained after this period. Aggregated and anonymised data and any information other than personal data can be stored indefinitely.

 

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown at the end of this document. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

How can I withdraw my consent to my information?

If you don’t want us to process your data anymore, please contact us at info@Urthee.co.uk.

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What are my rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details at the end of this document. 
2. The right to access the personal data we hold about you. [How Can I Access My Personal Data] will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. 
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. 
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

 

Privacy policy updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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How do I contact Urthee? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: 

Email address: privacy@Urthee.co

Postal Address: Finsgate, 5-7 Cranwood Street, London, United Kingdom, EC1V 9EE